Measuring to move forward: G4 renews its engagement with ScoreFact.
Choosing to renew a commitment says more than making it once. For the second year running, G4 is taking part in the ScoreFact certification process to actively monitor and improve customer satisfaction.
So, what exactly is ScoreFact ?
Since 2016, ScoreFact has been providing a European benchmark for measuring customer satisfaction dedicated in the IT sector. Its distinctive feature: the audit is conducted annually and covers the entire client base. Decision-makers at each client company are contacted directly, within a structured and confidential framework. Each year, ScoreFact gathers feedback from over 57,000 end customers and supports more than 200 companies in the industry. This goes far beyond a standard satisfaction survey. It is a rigorous methodology, led by sector experts, that delivers actionable insights to inform strategic decisions.
What G4 takes from it and why it matters
Taking part in this process means facing the reality experienced by our clients, not the one we might perceive internally. The ScoreFact label reflects a clear commitment to transparency and to delivering measurable results through a demanding framework. But beyond the certification itself, the real value lies in the insights collected: they highlight strengths, pinpoint areas for improvement, and enable decisions based on facts rather than assumptions.
For G4, this leads to tangible changes in how we work, how we support our clients in their ERP projects, and how we build long-term partnerships. More than a satisfaction survey, ScoreFact represents a commitment that sits at the core of our strategy.
An audit shaped by those who matter most
The true strength of this approach lies in client participation. Taking the time to respond to an audit reflects both trust and honesty—exactly what G4 needs to keep improving.
By rhe way, G4 has been awarded the ScoreFact Customer Satisfaction label by Infor, a recognition that reflects a broader ecosystem where software vendors, integrators, and clients share a common commitment to transparency.
You can read more about in the article on the award and check out Vincent Gauthier’s interview, G4’s Managing Director, where he spoke with the ScoreFact team.
Thank you to all our clients taking part in this new edition, and to the ScoreFact team for their thorough support.
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